Privacy Policy (Applies to PropertyCo Services Pty Ltd ABN 45 679 933 969 & Malbyn Pty Ltd ABN 96 086 879 263 and all co-agents working with PropertyCo Services Pty Ltd).
Last updated: 22 December 2025
- Our Commitment to Privacy
We are committed to protecting the privacy of personal information we collect and handle in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, store and disclose personal information, and how individuals can access or correct their information or make a complaint.
- What Personal Information We Collect
We may collect personal information including:
Names, addresses, phone numbers and email addresses
Identification information (such as driver licence details)
Information provided in rental applications
Employment and financial details where required
Information collected at open homes and inspections
Photographs, video footage and electronic records
Any other information required to provide real estate services
- How We Collect Personal Information
Personal information may be collected through:
Open homes and property inspections (Via Digital Platforms)
Rental applications (online or paper-based)
Sales enquiries and transactions
Property management and tenancy documentation
Phone, email, SMS and website enquiries
Third-party service providers where permitted by law
We use secure digital inspection platforms, including Homepass and Inspect Real Estate & Pocket Rex which require password-protected access.
- Why We Collect Personal Information
We collect personal information to:
Provide real estate sales, leasing and property management services
Assess rental applications and manage tenancies
Facilitate property sales and transactions
Meet legal and regulatory obligations
Communicate with clients, tenants, landlords and buyers
Improve our services and operations
We also collect personal information at property inspections to:
- maintain the security of property owners and occupants
- ensure the safety of attendees and staff
- enable us to contact individuals who have entered a property if required, including in the event of an emergency or incident
- meet insurance and public liability requirements
- Disclosure of Personal Information
We may disclose personal information to:
Landlords, vendors, buyers and tenants
Tradespeople and service providers
Solicitors, conveyancers and financial institutions
Tenancy databases and credit reporting bodies
Government agencies where required by law
Technology providers supporting our systems
We do not sell personal information.
- Storage and Security
We take reasonable steps to protect personal information from misuse, interference, loss or unauthorised access. This includes:
Secure, password-protected digital systems
Restricted access to authorised staff only
Secure storage of physical records
Secure disposal of information when no longer required
- Access, Correction and Complaints
Individuals may request access to or correction of their personal information, or lodge a privacy complaint, by contacting us:
Email: info@propertyco.com.au
We will respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
- Changes to This Policy
This Privacy Policy may be updated from time to time. The current version will always be available on our website.